Pathetic support that insinuates I'm a **** and still can't help.

Iv been using a 200mb fiber connection for over a year now, then ended up moving. My fiber was through Vumatel, and the new place is also Vumatel. So I filled in the moving home page on the Mweb site, giving all details. Then I got a mail saying they are unable to locate the place and to place provide the same details. So today, I decided to call rather. The agent I got through to was extremely rude, insinuating that I'm a **** telling me over and over I did NOT fill the form out till I said I was not calling to argue but to fix my problem. In the end, she once again took all my details again...then said she would send me a form to complete. I said goodbye and a few minutes later...the same f...ing form again. The details she said I never game, that she then took down on the call I get a form to fill that out again. If Mweb don't want my money no problem I'll go elsewhere but this is disgusting customer relations and support.