Pathetic Support Service and No interest in customer satisfaction

Do NOT sign up with Mweb for ANY service.

Their Support is pathetic. If you love spending hours on your phone running up your bill for Any query you may have then by all means sign up.

There is a Total lack of care and consideration for their clients whether you are new or have been with them for years. They truly don't care. Any fault you have will get seen to whenever they feel like addressing things, They will NOT respond to your queries in Any haste , expect days and weeks in many cases as some of this reviews show. A technician WILL NOT be in contact with you to address anything, yip you will have to phone in several times to follow up or just get some info through the entire process of getting anything addressed. Trust me, your service will go down and be disrupted whether due to billing or faults on your line and you WILL have to phone in. The consultants don't care that you have been holding on your cell for an hour. They don't mind transferring you from department to department, turning that 1 hour call into a 2 hour call..... and at the end of the day it will still not be resolved. A support ticket will get created and at some point in the week get addressed.

This has been the case with Mweb for years. It won't change as they have no interest in their clients. Looking at the other reviews I dont think Mweb has even bothered to reply. That's an indicator that the company just couldn't be bothered.

I am in the process of switching ISP's I suggest if you with them, to do the same .If you're thinking of joining don't.

I may be one of a number of people posting here, its not for myself it's to warn others and prevent them from having to endure truly poor service.

It may make a difference or may not, but hey there are social media platforms for that. So I will see you there Mweb -- and guess what so will many others.