mVW
mary-Ann Van Wyk
1 reviews | Active since Sept 2010
03 Mar 2026, 14:32
Pathetic Services from MWEB
We are trying to connect our internet as w moved in a new house. Since Sunday we try to connect. Yesterday they told us we must make payment. Why as we didn't get any response. I have lost a client because of Mweb draging feet
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Mweb's replyOfficial
03 Mar 2026, 15:03 Hello Mary-Ann. Thank you for sharing this with us. Moving into a new home is already a busy time, and being without connectivity, especially when it has impacted your work, would understandably be very frustrating. We’ve managed to locate your account and have requested our Moving Homes team to review the order as a priority. They will assess the status and email the account holder with clear guidance on the next steps as soon as possible. We’re committed to helping you get connected without further delay and appreciate the opportunity to put this right. R^
Best regards,
Mweb's reply03 Mar 2026, 15:03
Official
Hello Mary-Ann. Thank you for sharing this with us. Moving into a new home is already a busy time, and being without connectivity, especially when it has impacted your work, would understandably be very frustrating. We’ve managed to locate your account and have requested our Moving Homes team to review the order as a priority. They will assess the status and email the account holder with clear guidance on the next steps as soon as possible. We’re committed to helping you get connected without further delay and appreciate the opportunity to put this right. R^
Best regards,