tT
tmoreli T
1 reviews | Active since Mar 2009
07 Apr 2026, 08:26
PATHETIC SERVICE, WORST EXPERIENCE EVER - LIES AFTER LIES AFTER LIES
My line got suspended even though my account is in credit of R1250. Scott told me my line will be activated again within 2 to 4 hours. Then 24hrs later I spoke to Noma, who said Scott **** to me and my line will be active in 24 t0 48 hrs. I called in again and I was told my address was captured incorrectly and yet a technician was out the previous day to restore my services. Yet the billing statements show the correct address all the time! When I call again, they tell me this is a new order and they took R249 from my credit balance. New order for what? All they need to do is to reconnect my services. What an embarrassment you are MWEB. Making it difficult for clients to reconnect services. As if you are the only service provider out there. Worry not, if you don't want us as clients, just refund us our monies and we will gladly move on as I already have done so. When I asked for a refund, my call was cut by their agent, deliberately so. This is how you treat your over 10 year client. That's the price you pay for being loyal I guess. Seems like nobody knows what's going on and worst of all is that, they all work from home. No walk-in centre for customer care. Your customer support is non-existent. PATHETIC SERVICE full of LIES!
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
07 Apr 2026, 10:03Hello Thabang,
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 10:03
Official
Hello Thabang,
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
tT
tmoreli T's updateReviewer Update
07 Apr 2026, 10:11Hi, if you are able to reconnect my services within 48hrs, you may proceed to reconnect them. I am working from home, and I can't afford another set of different stories and inconveniences. If it is going to take more than 48hrs to reconnect, then let's process a refund.
tT
tmoreli T's update07 Apr 2026, 10:11
Reviewer Update
Hi, if you are able to reconnect my services within 48hrs, you may proceed to reconnect them. I am working from home, and I can't afford another set of different stories and inconveniences. If it is going to take more than 48hrs to reconnect, then let's process a refund.
tT
tmoreli T's updateReviewer Update
07 Apr 2026, 15:11After my earlier review and them saying I must respond privately for a quicker response, now mweb sees it fit not to action anything on their side as they keep responding via an automated response. what a WOW
this is how committed they are to resolve my query.
this is how committed they are to resolve my query.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
tT
tmoreli T's update07 Apr 2026, 15:11
Reviewer Update
After my earlier review and them saying I must respond privately for a quicker response, now mweb sees it fit not to action anything on their side as they keep responding via an automated response. what a WOW
this is how committed they are to resolve my query.
this is how committed they are to resolve my query.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
07 Apr 2026, 15:12Hello there.
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 15:12
Official
Hello there.
Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.
This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.
Kind regards,
The Mweb Team
The Mweb Team
tT
tmoreli T's updateReviewer Update
08 Apr 2026, 12:24Is anyone doing anything about my query after the below initial response?
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
tT
tmoreli T's update08 Apr 2026, 12:24
Reviewer Update
Is anyone doing anything about my query after the below initial response?
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Thank you for sharing your experience. We completely understand how frustrating and disappointing this must have been, especially given your long-term loyalty to Mweb. We regret the confusion, delays, and conflicting information you received regarding your service.
Upon reviewing your account, we can see that a request to cancel the order has been submitted. We’re eager to assist and ensure your request is handled promptly. To proceed, please send us a direct message on Hello Peter confirming how you would like us to move forward, and we will take the necessary steps.
We truly appreciate your patience while we resolve this matter.
Kind regards,
Mweb Team
Mweb's replyOfficial
08 Apr 2026, 12:36Hi Thabang,
According to your account records, you requested the cancellation of your service, and this cancellation has been submitted.
At this stage, we’re unable to confirm an exact time for activation should you wish to proceed with a new order, as this needs to be escalated to the Fibre Team. Please let us know if you would like to continue with the order so it can be escalated and monitored accordingly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 12:36
Official
Hi Thabang,
According to your account records, you requested the cancellation of your service, and this cancellation has been submitted.
At this stage, we’re unable to confirm an exact time for activation should you wish to proceed with a new order, as this needs to be escalated to the Fibre Team. Please let us know if you would like to continue with the order so it can be escalated and monitored accordingly.
Kind regards,
The Mweb Team
The Mweb Team
tT
tmoreli T's updateReviewer Update
08 Apr 2026, 12:41I responded yesterday already asking you how long the reconnection is going to take?
As things stand, what is the status of my account? If you are unable to reconnect me, then say so. You can then process a refund, as nothing is changing on your side. If you can't tell me how long it will take to process a reconnection, how do I move forward as the status of my order has been stuck on provision from 31 March 2026.
As things stand, what is the status of my account? If you are unable to reconnect me, then say so. You can then process a refund, as nothing is changing on your side. If you can't tell me how long it will take to process a reconnection, how do I move forward as the status of my order has been stuck on provision from 31 March 2026.
tT
tmoreli T's update08 Apr 2026, 12:41
Reviewer Update
I responded yesterday already asking you how long the reconnection is going to take?
As things stand, what is the status of my account? If you are unable to reconnect me, then say so. You can then process a refund, as nothing is changing on your side. If you can't tell me how long it will take to process a reconnection, how do I move forward as the status of my order has been stuck on provision from 31 March 2026.
As things stand, what is the status of my account? If you are unable to reconnect me, then say so. You can then process a refund, as nothing is changing on your side. If you can't tell me how long it will take to process a reconnection, how do I move forward as the status of my order has been stuck on provision from 31 March 2026.
Mweb's replyOfficial
08 Apr 2026, 12:48Hi Thabang,
We understand how frustrating it is to have your order pending since 31 March 2026, especially after already following up for an update on reconnection.
Your order has been escalated to our Vumatel Fibre Team, and we have requested that they confirm the status of the order and advise on the next steps for activation. Once their feedback is received, it will be communicated immediately so you can make an informed decision on how to proceed.
We are actively monitoring this escalation and will follow up as soon as the Fibre Team provides a response. Your patience and understanding while this is being reviewed are appreciated.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 12:48
Official
Hi Thabang,
We understand how frustrating it is to have your order pending since 31 March 2026, especially after already following up for an update on reconnection.
Your order has been escalated to our Vumatel Fibre Team, and we have requested that they confirm the status of the order and advise on the next steps for activation. Once their feedback is received, it will be communicated immediately so you can make an informed decision on how to proceed.
We are actively monitoring this escalation and will follow up as soon as the Fibre Team provides a response. Your patience and understanding while this is being reviewed are appreciated.
Kind regards,
The Mweb Team
The Mweb Team