Pathetic Service & Unjustified Internet Suspension

MWEB suspended my internet on 31 January 2025 without any prior notice, all because of an outstanding R22.50, which I paid immediately the next morning. Despite this, I was told my account had been deleted, and I received no proper assistance in restoring it.

I have been without internet all weekend, which is unacceptable as I work from home. A new order was placed, but there has been no update, and I don’t understand why this was even necessary when I already had an active account and equipment.

MWEB’s lack of urgency and poor service is beyond frustrating. I demand my internet be restored immediately!

Samantha