Pathetic service - Trying to follow up on relocation request

MWEB doesn't deserve a rating! I have been struggling to get a response on my relocation request since 19 August - how is it that there isn't an direct line for escalations. They supposedly need 1 week lead time, it's bordering on 2 weeks and nothing yet. I am reliant on fibre connection to work! Clearly evident based on their service they will be inundated. Absolute no consideration for their customers. Pathetic and frustrating. They don't answer emails nor calls, cant give any indication on when or who will get back.