PATHETIC SERVICE & SHEER INCOMPETENCE

Appalling Service causing us loss of Income for over a week. And there's no end in sight any time soon.

We have been loyal MWeb Clients for 30 Years. Over 3 weeks ago, I spoke to the Sales Team, firstly, requesting moving our existing business Fiber line to new premises. Secondly, to take out a new Contract thereafter for my home.

As advised, we emailed the moving department 2 weeks ago, requesting a NEW Installation at the new Premises. It was meant to be done within a week. Nothing has been done to date. We were cut off at our existing premises without being connected at the new office. It took 2 days to get restored at the old premises.

Then to add insult to injury, we received an email to say that the new line was active and the ticket was completed. To date, no one has contacted us to connect a fibre box to the premises. WE HAVE NO FIBRE BOX ON THE PREMESIS. There has been no Installation and No line Installed. We have lost income for over a week due to no connectivity.

Despite daily calls and emails, I have been fobbed off and keep getting conflicting information. I have been shunted from Pillar to Post; speaking to Sales, Technical, Retentions and the Moving Section and we still do not Fiber at the New Premises.

I have tried escalating it to a Supervisor, one was meant to give me feedback 48 hours ago. Again no response. Despite several people promising to get back to me, there has been no update.

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