SG
Saisha G
1 reviews | Active since Mar 2026
12 May 2026, 12:06
PATHETIC SERVICE PROVIDER
I logged a call regarding my internet not connecting, and 6 days later I had to call MWEB myself only to be informed that my service had been deactivated. Throughout this entire process, no proper feedback or assistance was provided.
My service has now been cut off 3 times, causing major inconvenience. To make matters worse, the consultant closed my call (***) without my services even being active again, and then transferred me to sales. After waiting on hold for assistance in sales, I was transferred yet again to activations with still no resolution.
This level of service is extremely disappointing and unacceptable. I have spent days without internet, been passed from department to department, and received no proper communication or urgency from your team. MWEB’s customer service has been absolutely pathetic throughout this experience
Helpful (0)
Replies (16)0
Replies (16)
Mweb's replyOfficial
12 May 2026, 12:18Hi Saisha, we understand how frustrating and disruptive this has been for you, especially being without internet for several days, being transferred between departments, and not receiving clear communication or resolution. That level of service experience is not what we expect for our customers, and we understand your disappointment.We can confirm that this matter has now been escalated to Link Layer for urgent investigation regarding the service interruptions and deactivation status linked to your connection. Your reference (314180) has been included in the escalation to ensure the full history is reviewed.The focus now is on getting clarity from the network provider and restoring your service as quickly as possible, while also addressing the breakdown in communication and handling you experienced during the process.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 12:18
Official
Hi Saisha, we understand how frustrating and disruptive this has been for you, especially being without internet for several days, being transferred between departments, and not receiving clear communication or resolution. That level of service experience is not what we expect for our customers, and we understand your disappointment.We can confirm that this matter has now been escalated to Link Layer for urgent investigation regarding the service interruptions and deactivation status linked to your connection. Your reference (314180) has been included in the escalation to ensure the full history is reviewed.The focus now is on getting clarity from the network provider and restoring your service as quickly as possible, while also addressing the breakdown in communication and handling you experienced during the process.Kind regards,
The Mweb Team
The Mweb Team
SG
Saisha G's updateReviewer Update
12 May 2026, 12:27Please note that in order for me to get a reply I need to list a negative review for mweb to respond. When I call and log calls its never resolved and your team from sales to technical service is either cutting me off or waiting for feedback from managers. Its ridiculous in order to receive service or feedback i need to log bad reviews whereas you could provide assistance the first time around.
SG
Saisha G's update12 May 2026, 12:27
Reviewer Update
Please note that in order for me to get a reply I need to list a negative review for mweb to respond. When I call and log calls its never resolved and your team from sales to technical service is either cutting me off or waiting for feedback from managers. Its ridiculous in order to receive service or feedback i need to log bad reviews whereas you could provide assistance the first time around.
Mweb's replyOfficial
12 May 2026, 12:30Hi Saisha,We understand your frustration, especially feeling like feedback only comes through when raising concerns publicly, rather than receiving timely assistance through the normal support channels. That is not the experience we want you to have, and we recognise how exhausting this process has been for you across multiple departments.We can confirm again that your case remains escalated with Link Layer for urgent investigation regarding the repeated service interruptions and current connection status. The escalation includes the full history of your interactions so this can be properly reviewed end-to-end, not just in isolation.At this stage, the focus is on getting a clear resolution from the network provider and restoring stable service as quickly as possible, while also reviewing the breakdown in communication and handling you’ve experienced internally.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 May 2026, 12:30
Official
Hi Saisha,We understand your frustration, especially feeling like feedback only comes through when raising concerns publicly, rather than receiving timely assistance through the normal support channels. That is not the experience we want you to have, and we recognise how exhausting this process has been for you across multiple departments.We can confirm again that your case remains escalated with Link Layer for urgent investigation regarding the repeated service interruptions and current connection status. The escalation includes the full history of your interactions so this can be properly reviewed end-to-end, not just in isolation.At this stage, the focus is on getting a clear resolution from the network provider and restoring stable service as quickly as possible, while also reviewing the breakdown in communication and handling you’ve experienced internally.Kind regards,
The Mweb Team
The Mweb Team
SG
Saisha G's updateReviewer Update
14 May 2026, 07:12Mweb you have still failed to provide adequate service. Today is the 14th I still do not have internet access. Could you kindly cancel my subscription. I will not be paying for ANYTHING. ITS 1 WEEK AND YOU UNABLE TO PROVIDE A SERVICE WHICH IM PAYING FOR. I WILL GET A MORE RELIABLE AND EFFICIENT SERVICE PROVIDER IN MY AREA.
SG
Saisha G's update14 May 2026, 07:12
Reviewer Update
Mweb you have still failed to provide adequate service. Today is the 14th I still do not have internet access. Could you kindly cancel my subscription. I will not be paying for ANYTHING. ITS 1 WEEK AND YOU UNABLE TO PROVIDE A SERVICE WHICH IM PAYING FOR. I WILL GET A MORE RELIABLE AND EFFICIENT SERVICE PROVIDER IN MY AREA.
Mweb's replyOfficial
14 May 2026, 08:55Hi Saisha, We completely understand your decision and the frustration behind it, especially after being without a working connection for this length of time while still trying to get clear resolution and consistent feedback. A week without service is highly disruptive, and we recognise the impact this has had on you. An urgent follow-up has already been submitted to our Link Layer team regarding the reconnection and current service status, with emphasis placed on the ongoing downtime and the need for immediate intervention from the network side. The matter remains prioritised for review while we continue pushing for feedback from the provider. At the same time, we would like to confirm whether you would still like to proceed with the cancellation request so the relevant team can advise you further on the next steps and account process accordingly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 08:55
Official
Hi Saisha, We completely understand your decision and the frustration behind it, especially after being without a working connection for this length of time while still trying to get clear resolution and consistent feedback. A week without service is highly disruptive, and we recognise the impact this has had on you. An urgent follow-up has already been submitted to our Link Layer team regarding the reconnection and current service status, with emphasis placed on the ongoing downtime and the need for immediate intervention from the network side. The matter remains prioritised for review while we continue pushing for feedback from the provider. At the same time, we would like to confirm whether you would still like to proceed with the cancellation request so the relevant team can advise you further on the next steps and account process accordingly. Kind regards,
The Mweb Team
The Mweb Team
SG
Saisha G's updateReviewer Update
14 May 2026, 10:27If you unable to connect my service TODAY. Process the cancelation however I will not pay any additional fee for cancelations...
SG
Saisha G's update14 May 2026, 10:27
Reviewer Update
If you unable to connect my service TODAY. Process the cancelation however I will not pay any additional fee for cancelations...
Mweb's replyOfficial
14 May 2026, 10:30 Hi Saisha, We understand your position and the urgency behind your request, especially after the extended period without a working connection. We can confirm that your request has been noted and marked as priority for urgent attention by the relevant teams, who are currently reviewing the service restoration. In terms of charges, please be assured that any applicable cancellation terms are determined strictly in line with your service agreement. If a cancellation is required, this will be handled in accordance with the standard account process once the service outcome has been confirmed. We will keep you updated as soon as we receive feedback from the technical team regarding the restoration and next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 10:30
Official
Hi Saisha, We understand your position and the urgency behind your request, especially after the extended period without a working connection. We can confirm that your request has been noted and marked as priority for urgent attention by the relevant teams, who are currently reviewing the service restoration. In terms of charges, please be assured that any applicable cancellation terms are determined strictly in line with your service agreement. If a cancellation is required, this will be handled in accordance with the standard account process once the service outcome has been confirmed. We will keep you updated as soon as we receive feedback from the technical team regarding the restoration and next steps. Kind regards,
The Mweb Team
The Mweb Team
SG
Saisha G's updateReviewer Update
14 May 2026, 21:17Another Day Wasted with Pathetic Responses and ZERO ACTION. TODAY IS MORE THAN 8 DAYS AND YOU COULDN'T RESTORE AN ACTIVATION NEITHER CAN YOU PROVIDE FEEDBACK AS TO WHO AND WHY MY INTERNET SERVICE WAS DISCONNECTED!
SG
Saisha G's update14 May 2026, 21:17
Reviewer Update
Another Day Wasted with Pathetic Responses and ZERO ACTION. TODAY IS MORE THAN 8 DAYS AND YOU COULDN'T RESTORE AN ACTIVATION NEITHER CAN YOU PROVIDE FEEDBACK AS TO WHO AND WHY MY INTERNET SERVICE WAS DISCONNECTED!
Mweb's replyOfficial
15 May 2026, 08:47Hi Saisha,
Thank you for taking the time to raise this and for being so clear about what you’ve experienced. It’s understandable that this situation has left you feeling exhausted and let down.
We want to assure you that this matter is being actively followed up. Urgency has been submitted to our Link Layer Team, who are currently reviewing the reconnection and overall status due to the ongoing downtime and the need for immediate intervention. The team is engaged and working to progress this as a priority, and we are pushing for clearer feedback to be shared with you as soon as it becomes available.
Kind regards,
Mweb Team
Thank you for taking the time to raise this and for being so clear about what you’ve experienced. It’s understandable that this situation has left you feeling exhausted and let down.
We want to assure you that this matter is being actively followed up. Urgency has been submitted to our Link Layer Team, who are currently reviewing the reconnection and overall status due to the ongoing downtime and the need for immediate intervention. The team is engaged and working to progress this as a priority, and we are pushing for clearer feedback to be shared with you as soon as it becomes available.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 08:47
Official
Hi Saisha,
Thank you for taking the time to raise this and for being so clear about what you’ve experienced. It’s understandable that this situation has left you feeling exhausted and let down.
We want to assure you that this matter is being actively followed up. Urgency has been submitted to our Link Layer Team, who are currently reviewing the reconnection and overall status due to the ongoing downtime and the need for immediate intervention. The team is engaged and working to progress this as a priority, and we are pushing for clearer feedback to be shared with you as soon as it becomes available.
Kind regards,
Mweb Team
Thank you for taking the time to raise this and for being so clear about what you’ve experienced. It’s understandable that this situation has left you feeling exhausted and let down.
We want to assure you that this matter is being actively followed up. Urgency has been submitted to our Link Layer Team, who are currently reviewing the reconnection and overall status due to the ongoing downtime and the need for immediate intervention. The team is engaged and working to progress this as a priority, and we are pushing for clearer feedback to be shared with you as soon as it becomes available.
Kind regards,
Mweb Team
SG
Saisha G's updateReviewer Update
15 May 2026, 14:37I must express my extreme dissatisfaction and disappointment with MWEB’s service delivery. The level of inconsistency, lack of transparency, and poor communication I have experienced is completely unacceptable.
I logged a call last week regarding my internet service being deactivated without any notification or explanation. I was then told by MWEB that Link Layer had cancelled the service, yet when speaking to Link Layer, they advised that MWEB was the one who cancelled it. After 9 days of being sent back and forth between companies, MWEB only then realized that Link Layer cannot support the requested speed in my area.
How can a company operate with such poor communication and misinformation? Customers should not have to chase answers, sit without service, and receive conflicting information from different parties. The lack of accountability and professionalism shown throughout this process is shocking.
At this point, I am requesting that a competent manager contact me urgently to resolve this matter properly. The connection of an internet line is not rocket science, and customers deserve honest communication and efficient service delivery.
MWEB seriously needs to improve its customer service, internal processes, and transparency
I logged a call last week regarding my internet service being deactivated without any notification or explanation. I was then told by MWEB that Link Layer had cancelled the service, yet when speaking to Link Layer, they advised that MWEB was the one who cancelled it. After 9 days of being sent back and forth between companies, MWEB only then realized that Link Layer cannot support the requested speed in my area.
How can a company operate with such poor communication and misinformation? Customers should not have to chase answers, sit without service, and receive conflicting information from different parties. The lack of accountability and professionalism shown throughout this process is shocking.
At this point, I am requesting that a competent manager contact me urgently to resolve this matter properly. The connection of an internet line is not rocket science, and customers deserve honest communication and efficient service delivery.
MWEB seriously needs to improve its customer service, internal processes, and transparency
SG
Saisha G's update15 May 2026, 14:37
Reviewer Update
I must express my extreme dissatisfaction and disappointment with MWEB’s service delivery. The level of inconsistency, lack of transparency, and poor communication I have experienced is completely unacceptable.
I logged a call last week regarding my internet service being deactivated without any notification or explanation. I was then told by MWEB that Link Layer had cancelled the service, yet when speaking to Link Layer, they advised that MWEB was the one who cancelled it. After 9 days of being sent back and forth between companies, MWEB only then realized that Link Layer cannot support the requested speed in my area.
How can a company operate with such poor communication and misinformation? Customers should not have to chase answers, sit without service, and receive conflicting information from different parties. The lack of accountability and professionalism shown throughout this process is shocking.
At this point, I am requesting that a competent manager contact me urgently to resolve this matter properly. The connection of an internet line is not rocket science, and customers deserve honest communication and efficient service delivery.
MWEB seriously needs to improve its customer service, internal processes, and transparency
I logged a call last week regarding my internet service being deactivated without any notification or explanation. I was then told by MWEB that Link Layer had cancelled the service, yet when speaking to Link Layer, they advised that MWEB was the one who cancelled it. After 9 days of being sent back and forth between companies, MWEB only then realized that Link Layer cannot support the requested speed in my area.
How can a company operate with such poor communication and misinformation? Customers should not have to chase answers, sit without service, and receive conflicting information from different parties. The lack of accountability and professionalism shown throughout this process is shocking.
At this point, I am requesting that a competent manager contact me urgently to resolve this matter properly. The connection of an internet line is not rocket science, and customers deserve honest communication and efficient service delivery.
MWEB seriously needs to improve its customer service, internal processes, and transparency
Mweb's replyOfficial
15 May 2026, 14:53Hi Saisha,
Being sent back and forth for days, receiving conflicting information from different parties, and still seeing no real progress would understandably leave you feeling that nothing is being properly owned or resolved. We recognise how frustrating it is to feel that time is passing without accountability, and this is not the experience we want our clients to have.
We want to reassure you that the matter is being actively attended to and remains prioritised. Because of the escalation made, the relevant teams are actively working on this. The escalation ensures this does not sit idle and continues to receive focused attention until there is a clear outcome.
We remain committed to getting this properly resolved and will continue pushing for clear feedback to be provided to you as soon as it becomes available.
Kind regards,
Mweb Team
Being sent back and forth for days, receiving conflicting information from different parties, and still seeing no real progress would understandably leave you feeling that nothing is being properly owned or resolved. We recognise how frustrating it is to feel that time is passing without accountability, and this is not the experience we want our clients to have.
We want to reassure you that the matter is being actively attended to and remains prioritised. Because of the escalation made, the relevant teams are actively working on this. The escalation ensures this does not sit idle and continues to receive focused attention until there is a clear outcome.
We remain committed to getting this properly resolved and will continue pushing for clear feedback to be provided to you as soon as it becomes available.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 14:53
Official
Hi Saisha,
Being sent back and forth for days, receiving conflicting information from different parties, and still seeing no real progress would understandably leave you feeling that nothing is being properly owned or resolved. We recognise how frustrating it is to feel that time is passing without accountability, and this is not the experience we want our clients to have.
We want to reassure you that the matter is being actively attended to and remains prioritised. Because of the escalation made, the relevant teams are actively working on this. The escalation ensures this does not sit idle and continues to receive focused attention until there is a clear outcome.
We remain committed to getting this properly resolved and will continue pushing for clear feedback to be provided to you as soon as it becomes available.
Kind regards,
Mweb Team
Being sent back and forth for days, receiving conflicting information from different parties, and still seeing no real progress would understandably leave you feeling that nothing is being properly owned or resolved. We recognise how frustrating it is to feel that time is passing without accountability, and this is not the experience we want our clients to have.
We want to reassure you that the matter is being actively attended to and remains prioritised. Because of the escalation made, the relevant teams are actively working on this. The escalation ensures this does not sit idle and continues to receive focused attention until there is a clear outcome.
We remain committed to getting this properly resolved and will continue pushing for clear feedback to be provided to you as soon as it becomes available.
Kind regards,
Mweb Team
SG
Saisha G's updateReviewer Update
15 May 2026, 14:58Thank you for your automated response let me tell you how to do your job . LOG A TICKET FOR 50MP LINE AS PER MY TELEPHONIC CONVERSATION WITH YOUR CONSULTANT. THEN GET THAT MANAGER WHO IS CONVIENTLTY OUT OF OFFICE "THE ONE THAT INTERACTS DIRECTLY WITH LINK LAYER TO FOLLOW UP " WITH THAT REFERENCE NUMBER. ONCE YOU DO THAT LINK LAYER WILL BE ABLE TO REINSTALL THE LINE IMMEDIATELY!
SG
Saisha G's update15 May 2026, 14:58
Reviewer Update
Thank you for your automated response let me tell you how to do your job . LOG A TICKET FOR 50MP LINE AS PER MY TELEPHONIC CONVERSATION WITH YOUR CONSULTANT. THEN GET THAT MANAGER WHO IS CONVIENTLTY OUT OF OFFICE "THE ONE THAT INTERACTS DIRECTLY WITH LINK LAYER TO FOLLOW UP " WITH THAT REFERENCE NUMBER. ONCE YOU DO THAT LINK LAYER WILL BE ABLE TO REINSTALL THE LINE IMMEDIATELY!
Mweb's replyOfficial
15 May 2026, 16:55Hi Saisha,
After everything you’ve been through, it’s understandable that you want concrete action rather than repeated explanations, especially when the situation has already dragged on for days without resolution. The matter is currently being worked on and remains prioritised. Following the escalation already in place, the relevant teams are actively engaging with Link Layer. You will be updated directly as soon as there is an update or confirmation from the team handling this.
We remain committed to seeing this through properly and getting this resolved for you.
Kind regards,
Mweb Team
After everything you’ve been through, it’s understandable that you want concrete action rather than repeated explanations, especially when the situation has already dragged on for days without resolution. The matter is currently being worked on and remains prioritised. Following the escalation already in place, the relevant teams are actively engaging with Link Layer. You will be updated directly as soon as there is an update or confirmation from the team handling this.
We remain committed to seeing this through properly and getting this resolved for you.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 16:55
Official
Hi Saisha,
After everything you’ve been through, it’s understandable that you want concrete action rather than repeated explanations, especially when the situation has already dragged on for days without resolution. The matter is currently being worked on and remains prioritised. Following the escalation already in place, the relevant teams are actively engaging with Link Layer. You will be updated directly as soon as there is an update or confirmation from the team handling this.
We remain committed to seeing this through properly and getting this resolved for you.
Kind regards,
Mweb Team
After everything you’ve been through, it’s understandable that you want concrete action rather than repeated explanations, especially when the situation has already dragged on for days without resolution. The matter is currently being worked on and remains prioritised. Following the escalation already in place, the relevant teams are actively engaging with Link Layer. You will be updated directly as soon as there is an update or confirmation from the team handling this.
We remain committed to seeing this through properly and getting this resolved for you.
Kind regards,
Mweb Team
SG
Saisha G's updateReviewer Update
15 May 2026, 17:47Please note that I have spoken to a consultant and I will not be proceeding with MWEB. Neither will I pay for any cancelation.
SG
Saisha G's update15 May 2026, 17:47
Reviewer Update
Please note that I have spoken to a consultant and I will not be proceeding with MWEB. Neither will I pay for any cancelation.
Mweb's replyOfficial
18 May 2026, 10:09Hi Saisha, thank you for your message. We acknowledge your decision not to proceed with Mweb and your position regarding cancellation fees. This matter has already been escalated to our Retentions team, who are currently reviewing the account and will take the process forward in line with the service agreement. They will confirm the final cancellation outcome, including any applicable notice requirements and billing considerations, once the review is complete. From here, the Retentions team will remain your dedicated point of contact to ensure the matter is concluded as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 10:09
Official
Hi Saisha, thank you for your message. We acknowledge your decision not to proceed with Mweb and your position regarding cancellation fees. This matter has already been escalated to our Retentions team, who are currently reviewing the account and will take the process forward in line with the service agreement. They will confirm the final cancellation outcome, including any applicable notice requirements and billing considerations, once the review is complete. From here, the Retentions team will remain your dedicated point of contact to ensure the matter is concluded as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
18 May 2026, 10:10Hi Saisha, thank you for your message. We acknowledge your decision not to proceed with Mweb and your position regarding cancellation fees. This matter has already been escalated to our Retentions team, who are currently reviewing the account and will take the process forward in line with the service agreement. They will confirm the final cancellation outcome, including any applicable notice requirements and billing considerations, once the review is complete. From here, the Retentions team will remain your dedicated point of contact to ensure the matter is concluded as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 10:10
Official
Hi Saisha, thank you for your message. We acknowledge your decision not to proceed with Mweb and your position regarding cancellation fees. This matter has already been escalated to our Retentions team, who are currently reviewing the account and will take the process forward in line with the service agreement. They will confirm the final cancellation outcome, including any applicable notice requirements and billing considerations, once the review is complete. From here, the Retentions team will remain your dedicated point of contact to ensure the matter is concluded as efficiently as possible. Kind regards,
The Mweb Team
The Mweb Team