SG
Saisha G
1 reviews | Active since Mar 2026
04 Mar 2026, 14:07
Pathetic Service Provider
I cancelled my previous service in 2025. In 2026, I downgraded to a 30Mbps line. However, your consultant incorrectly reactivated the old cancelled service in addition to activating the new one.
I did not authorise the reactivation of the previous service.
As a result: • I am being billed for two services • Debit orders are being processed without my consent • I have spent over 2 hours 30 minutes on calls being transferred between departments without resolution
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
04 Mar 2026, 14:24Hi Sasha, thank you for bringing this to our attention. We understand how concerning it must have been to see an additional service activated and billed without your authorisation, especially after the time spent seeking assistance. The matter has since been attended to by our team. If anything further needs review, please let us know and it will gladly be looked into. We appreciate your patience and the opportunity to resolve your concerns. U^
Mweb's reply04 Mar 2026, 14:24
Official
Hi Sasha, thank you for bringing this to our attention. We understand how concerning it must have been to see an additional service activated and billed without your authorisation, especially after the time spent seeking assistance. The matter has since been attended to by our team. If anything further needs review, please let us know and it will gladly be looked into. We appreciate your patience and the opportunity to resolve your concerns. U^
SG
Saisha G's updateReviewer Update
04 Mar 2026, 15:03The matter is attended by your team without my details? Dont use an automated response for PUBLIC WITHOUT SORTING OUT THE ISSUE!
SG
Saisha G's update04 Mar 2026, 15:03
Reviewer Update
The matter is attended by your team without my details? Dont use an automated response for PUBLIC WITHOUT SORTING OUT THE ISSUE!
Mweb's replyOfficial
04 Mar 2026, 15:06We have managed to locate your profile and its interactions using the contact information provided on this platform.
Mweb's reply04 Mar 2026, 15:06
Official
We have managed to locate your profile and its interactions using the contact information provided on this platform.
SG
Saisha G's updateReviewer Update
13 Mar 2026, 08:33Mweb today is the 13th im still waiting for assistance!!! I spent 3.5 hours being transferred via telephonic call. Ample amount of time via chats they keep transferring to retention which ALL I NEED IS THE 50MP LINE TO CANCELLED AND BILLING TO REVERSE THE INCORRECT AMOUNT. IF MWEB CANT PROVIDE EFFICIENT SERVICE PLEASE CANCEL EVERYTHING AND IL GET A NEW SERVICE PROVIDER .
SG
Saisha G's update13 Mar 2026, 08:33
Reviewer Update
Mweb today is the 13th im still waiting for assistance!!! I spent 3.5 hours being transferred via telephonic call. Ample amount of time via chats they keep transferring to retention which ALL I NEED IS THE 50MP LINE TO CANCELLED AND BILLING TO REVERSE THE INCORRECT AMOUNT. IF MWEB CANT PROVIDE EFFICIENT SERVICE PLEASE CANCEL EVERYTHING AND IL GET A NEW SERVICE PROVIDER .
Mweb's replyOfficial
13 Mar 2026, 09:22Hi Saisha, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to resolve this and not yet see the outcome you need. We’ve submitted a follow-up with our cancellations team at Mweb to ensure your request to cancel the 50MP line and reverse the incorrect billing is prioritised. The team will review the account and reach out with the next steps to resolve this as quickly as possible. We appreciate your patience while the team works on this and will keep you updated once there’s progress. Warm regards,
The Mweb Team
The Mweb Team
Mweb's reply13 Mar 2026, 09:22
Official
Hi Saisha, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to resolve this and not yet see the outcome you need. We’ve submitted a follow-up with our cancellations team at Mweb to ensure your request to cancel the 50MP line and reverse the incorrect billing is prioritised. The team will review the account and reach out with the next steps to resolve this as quickly as possible. We appreciate your patience while the team works on this and will keep you updated once there’s progress. Warm regards,
The Mweb Team
The Mweb Team
SG
Saisha G's updateReviewer Update
13 Mar 2026, 10:56Let me know once its sorted thank you. It cant be rocket science to resolve this nonsense for more than a week . I need to pay for my correct 30mp line. If its not resolved today please cancel this entire service!!!and I wont be liable to pay any cancelation etc because of incompetence on your side !!!
SG
Saisha G's update13 Mar 2026, 10:56
Reviewer Update
Let me know once its sorted thank you. It cant be rocket science to resolve this nonsense for more than a week . I need to pay for my correct 30mp line. If its not resolved today please cancel this entire service!!!and I wont be liable to pay any cancelation etc because of incompetence on your side !!!
Mweb's replyOfficial
13 Mar 2026, 10:59Hello Saisha. We are here for you. The relevant teams have been flagged accordingly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply13 Mar 2026, 10:59
Official
Hello Saisha. We are here for you. The relevant teams have been flagged accordingly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
13 Mar 2026, 11:08Hi Saisha, thank you for your message. We understand how frustrating this has been and how important it is for your 30 Mbps line to be correctly activated. The request has been marked as urgent, and the team will provide updates as they progress.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team
Mweb's reply13 Mar 2026, 11:08
Official
Hi Saisha, thank you for your message. We understand how frustrating this has been and how important it is for your 30 Mbps line to be correctly activated. The request has been marked as urgent, and the team will provide updates as they progress.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team