Pathetic service, no follow up or follow through. No service for over 2 weeks

I have spent over three hours and made more than ten calls to MWEB trying to get my Fibre line restored. It has not been working since 1 April 2025. After receiving no resolution, I logged a cancellation request last week, but was informed that cancellation would only proceed after someone contacted me. To date, no one has reached out—neither regarding the faulty line nor the cancellation.

This ongoing issue has been incredibly inconvenient, especially as I rely on the Fibre line for work and my daughter’s online schooling. I am also unsure how MWEB intends to charge me for April, considering there has been no service.

On Mondah ,I called and after holding for 15 minutes, I was redirected to a post-call survey—without speaking to anyone

Today the 16th April , I called again and was asked to hold and the consultant came back and apparently could not hear me and hung up. No call back was made to me.