Pathetic Service! No fiber line installed and nobody can answer why!

Me and my wife recently moved in to an apartment that did not have wifi connection and everyone we knew suggested that we use Mweb. We signed up on the 9th of September and as we were waiting we were advised a week later that we need to cancel the move order we had with our previous (wonderful)ISPl, which we did. Everytime we call mweb we get through to someone who wants to tranfer us to the next department and the next and the next person does the same! I will not blame mweb's poor service for me not being able to do any work during the past month, I just think everyone should know that you guys dont know what you are doing. I have spent over R300 on airtime calling your line, leaving our numbers, the website won't even let us log a query! Ever since my interaction with yourselves only 1 person was professional. Please cancel whatever you have under our names, we will continue with our previous ISP.