Pathetic service MWEB - No response for days and still no Internet / Fiber

Our internet/fiber has been down since Friday 14 August. Logged a fault request via call centre. Received no tracking number. No response received over the weekend. Logged another fault request on Monday, in fact I've logged 2. Received a phone call to say it will take 7 days to fix!!!! How pathetic. Logged a cancellation request to cancel this pathetic service, and yet again no feedback!!!! When are you people going to wake up????? Cancellation - Online Cancellation Query - Ref No: MWB***1 Technical Assistance - My Internet Connection Is Not Working Query - Ref No: MWB***1 Connectivity: No Connection - Metro Fibre FTTH - New Technical Fault Query - Ref No: MWB***1

I'm writing this review on behalf of my parents!!!!! Your service are NON EXISTENT!!