AN
Attie N
1 reviews | Active since Nov 2018
30 May 2026, 14:00
Pathetic service Mweb
I do not know why you have a Live chat function if nobody from Mweb responds to their customers??? Same pathetic service as any other ISP. They only have the useless live chat, no log a ticket or customer complaint email
My advice. Rather try any other service provider than Mweb.
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Replies (1)
Mweb's replyOfficial
01 Jun 2026, 12:58Hi Attie,
Thank you for sharing your feedback with us. We understand how frustrating it is to try and use live chat and not receive a response, especially when you need help and expect support to be available. This is not the experience we want you to have when reaching out to us.
We’re here to help and would really like the opportunity to assist with your query and get it resolved. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating it is to try and use live chat and not receive a response, especially when you need help and expect support to be available. This is not the experience we want you to have when reaching out to us.
We’re here to help and would really like the opportunity to assist with your query and get it resolved. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 12:58
Official
Hi Attie,
Thank you for sharing your feedback with us. We understand how frustrating it is to try and use live chat and not receive a response, especially when you need help and expect support to be available. This is not the experience we want you to have when reaching out to us.
We’re here to help and would really like the opportunity to assist with your query and get it resolved. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We understand how frustrating it is to try and use live chat and not receive a response, especially when you need help and expect support to be available. This is not the experience we want you to have when reaching out to us.
We’re here to help and would really like the opportunity to assist with your query and get it resolved. Please send us a direct message on Hello Peter with a brief description of the issue you’re experiencing, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team