Pathetic service MWEB

I have 50GB deal with MWEB, it's been acting up since the 27th of October - I have repeatedly contacting the customer support team, who seem to be useless. At first the agents were not able to ascertain what the issue was, I then informed then when i insert my own personal simcard into the router, it works. Agent advised they would log a ticket for a new sim to be issued to me, i waited, nothing happened after two weeks i called again, only to be advised no notes where logged on my query and no re-issue of a simcard set. I waited 20 days to receive the new sim, which i was told was the only issue. Upon inserting the new sim, i am STILL unable to access the internet. I called once more and was told i needed to wait 24/48hrs for activation, it is now Monday the 19th November and i am still without any internet access! I am utterly disgusted by the poor lack of customer service and i need this resolved NOW! i work from home most days and have been financially impacted by this lackluster approach to retain clients, above that you are billing me for the full month which i have not been ONLINE. I would like SOMEONE who will actually assist to call me today! ********** 502 or on ********** 949 urgently.