Pathetic Service Levels

The service from Mweb has been atrocious. I sent through all the required details to have my line activated on Friday last week, and I've now been told that I must wait for a further 24 to 48 hours, which was the waiting period communicated on my first request. I've lost valuable time and money because of Mweb's poor service levels. I cannot get any work done because I have no internet!!! One of the consultants even hung up on me because I insisted that my service must be activated today as I've been in constant communication them for the past month to ensure that my activation is seamless. How is this acceptable? How am I expected to wait a further 48 hours? My query has been handled poorly and there's absolutely no regard for the costs I've incurred in an attempt to get my line activated. As a paying customer I've been treated with disrespect. It is astonishing that there's absolutely no one else I can speak to beyond the level of customer agents. Are these the standards that customers have to deal with? I'm beyond furious right now!