Pathetic service from Vumatel/Mweb

I have never experienced such poor service from a service provider and must say Vumatel services is absolutely pathetic!! I app**** for fibre via Vumatel on 26 March 2025 as I thought it was gna be a quick process since there was an existing line which i mentioned and got a call within minutes Received another call from Mweb within minutes again and everything was verified so i thought all good and monitored the Mweb App and that's when I realized things are not what it says on the App. I called the courier company via the number provided on the Mweb App and after 7 calls I was told my order was never received by the courier company. I called Vumatel back and after numerous calls I was eventually told by Renesha that I need to send proof if residence which i then did as I just moved to a new location. I advised her I have been sending numerous emails to Ntembeko Mbali who was not replying to my emails at all. Renesha told me I should wait 72 hours for Vumatel/mweb to process my order which expired yesterday since I send docs on the 9th of April. I then called Vumatel bk on the14th as I received an sms saying I must obtain cancellation ref number because of the line still active and must email it to mweb and spoke to Ashton who promised to escalate the matter and promised to keep me in the loop via email or call however nothing came of that. I spoke to Warner today and he told me Ashton escalated the matter but it's gonna take another 24 to 48 hours for circuit release since the line is still active as the previous tennant apparently never cancelled the line. The previous Tennant confirmed she is with Vox and the line was transferred on 08 January 2025 already as she moved to a different unit within the same complex How is it that vumatel does not know this and how am I responsible to obtain info from one service provider to provide it to the next? This is absolutely beyond terrible service for a reputable company like Vumatel and I'm not even guaranteed this will be sorted out soon.hope they don't expect me to pay month end for no service!!! I