Pathetic service from the both departments (billing + technical)

I took up WiFi whilst in kzn and I moved to JHB on the 28th of March prior to that I notified them that I’ll be moving and they said I should notify them once I have moved as I didn’t know where I was moving too, fast forward to June 2024 I didn’t have connectivity called their technical department and they were not available Saturday and Sunday called Monday the 3rd and I was advised to provide the coordinates of my location I did still no network I did all the steps they asked me to do to get the connectivity again but nothing worked. Received an sms saying MTN unlocked address but still no connectivity which then resulted in me asking them to do a sim swap but prior to that I asked them to re-connect me or I’m reversing my money 2 days later there was no connectivity still. It moved from 1hr - 5 days of them getting the issue resolved but nothing, eventually got the SIM card and requested a downtime credit for June not sure why April + May wasn’t included but nonetheless I paid this morning for May + Apri + sim swap l because my account was now suspended and I sent POP but still my account is still suspended. Billing department received the pop but cannot uplift the suspension transferred me to technical department which I was told about 3rd party that’s ridiculous because at the beginning no-one said anything about 3rd party they (billing) all said technical is the one responsible for uplifting the suspension. Why is it taking 7 days for them to approve and they know exactly that I didn’t have connectivity the whole month of June only in the month of July, I’m sick and tired of calling Mweb with pathetic service and the technical support failing to do what is supposed to be done and logging queries incorrectly and doesn’t consider my facts because at the end of the day I’ll not pay for the month of June nor the R30 for reconnection when they didn’t reconnect me. New SIM card is working but now it’s suspended and I cannot for the life of me keep calling people who don’t know what they are doing.