Pathetic service from MWEB.Waste of time and Money,PATHETIC beyond words.

Pathetic pathetic pathetic. Ordered a second fibre package for my second residence in Western Cape, after clearly stating this to the sales agent, installation was booked for Western Cape but router sent to KZN.After informing Mweb of the error, I was told I would get a call back the same day to resolve thus and a new router will be sent to me from CPT hub. No call received, no queries which I logged were rep**** to.My call to customers services was dropped after explaining the situation, call was not returned.Received a service call the same day enquiring if I'm happy with my product as they can see the fibre installation was successfull....laugh out loud...I explained the issue again,was put through to sales, explained the situation again,agent says yes she can see the router has been delivered. She seemed to feel that this was an accomplishment on Mwebs behalf, that the router was delivered.I asked her,why would I ask for an installation to be done in Cape Town and the router be delivered to KZN?does that make sense to you?all she said was, that's the address the agent put in. I asked,so what are you guys doing about this?she asked WHAT DO I MEAN!!!!!!!!!I said about this error that MWEB has made????I was put on hold for about an hour and then the call was dropped. NOTHING,NADA....CLUELESS AS TO WHAT TO DO RIGHT NOW.In their eyes,the job is done because the router was delivered to the customer,albeit the wrong house on a province across the country.WOW