Pathetic Service from Mwebafrica

Hi Daiyaan, thank you for sharing this, we can understand why this has left you frustrated, especially after cancelling your service and still seeing a debit go through. That understandably creates concern, particularly when you’ve already made the decision to end the subscription. At this stage, the matter has been escalated to our retentions team, who are reviewing the cancellation, billing cycle timing, and the debit that went through at month-end. This step is important to confirm whether the account was still active in the billing run at the time of processing or if a reversal is required based on the cancellation date. While this is being reviewed, the focus will be on:
 Ensuring your cancellation is correctly reflected on the system, verifying why the debit was processed, and confirming any applicable refund or adjustment if the billing was not aligned with your cancellation request. We understand the frustration with trying to resolve this through automated channels, the retentions team will handle this directly and ensure there is human follow-up on the case so it doesn’t remain unresolved in a system queue. Once their review is complete, you will receive direct feedback on the outcome and next steps. Kind regards,
 The Mweb Team