Pathetic service from MWEB

Reference number MWB***6

We moved into our new home about a week and half ago and did exactly what MWEB asked us to do to get our contract transferred to our new home. I started the process (sent the first email) on the 20th of November and have since even sent the title deed to prove we live in the new house. Since the 20th of November I have received only two responses both of which were requesting for information. Since the last email NO-ONE is communicating with us to tell us where the process is at or if we need to do something further. This is very frustrating. We were told it could take 2 weeks to get everything sorted so I accept that there are processes that need to be followed but PLEASE COMMUNICATE!!! No-one is getting back to me even after sending 4 emails and calling the call center. It isn’t that hard to acknowledge receipt of the information you asked for. I have been a long standing client of MWEB and an advocate for you but you are seriously letting me down. PLEASE can I have feedback on my new line so that I can stop spending huge amounts of money on mobile data while trying to work from home. Please!