Pathetic service from MWEB.. Disgusted!!!!

What ridiculous service from MWEB!!!!!!!!PAthetic internet company!!!! I am currently moving house and all i ask of MWEB is to move the line over to my name from the previous tenants name. My son is at wits and he needs to do online lessons .. MWEB has given me th erun around the WHOLE DAMN DAY on Friday the 31/07/2020. First saying that there is no fibre at the new address. Then suddenly when I called and spoke to another agent, they can now see that therer is a connection. Well that was the only time that Mweb has helped me out!!!..

Now I was promised by a Lungelo that he would call me back at 13.00 hours to advise as to what needs to be done here... BUT no call was forthcoming from Mweb till 15.30. I called again and spoke to the same Lunelo even offering to pay for the transfer of the previous tenants line to his new address... Well Lungelo then said that he will call the previous tenant and advise as to what the best way forward is... I then received a call from MWEB at 18.00 advising that the matter is now escalated to the client service manager who needs to take a decision on the way forward !!! Oh and this manager does not work on weekends!!!!!

Surely this cannot be the first time that Mweb has been confronted with such an issue!!!! And if the client service manager has to make a call, then why at 10.00 when i called them did they not tell this guy to make a damn call!!!!!

I must now suffer due to the extreme inefficiency and ineptitude of useless MWEB!!!!