Pathetic service from MWEB and Telkom
<p><span style="mso-bookmark: _MailOriginal;"><span lang="EN-US" style="font-family: 'Calibri',sans-serif; font-size: 11pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US;"><font color="#000000"><strong>Importance:</strong> High</font></span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt; mso-fareast-language: EN-US;">Dear Katlego</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt; mso-fareast-language: EN-US;">As per our earlier telephonic conversation, again I am asking that you please at least give us regular update concerning this issue. Every time I phone there is new updates on the call yet no one is communication the updates to us. Just thank that hellopeter site is being upgraded or else I will have logged this pathetic service long ago.</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt; mso-fareast-language: EN-US;">Dear Ismail</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt; mso-fareast-language: EN-US;">Please advise once you get feedback from Telkom as we cannot phone Telkom directly and ask for update. If possible send us updates twice a day. Please reply to all when you send updates and not reply to me only.</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Good day Andrew<br /> <br /> I have advised Telkom that the lines are still down. They are still busy working on the lines Category<br /> <br /> regards<br /> <br /> Ismail <br /> <br /> -----------------------------<br /> <br /> <br /> <br /> : Mignite<br /> Description : </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">Good Morning Ismail/Katlego</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">The service to some household and offices was restored late yesterday afternoon. Please follow-up with Telkom as we are still down.</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Good day Andrew<br /> <br /> Telkom has advised that there are cables that have been damaged int he area affecting multiple businesses in that area. Telkom cable division is currently busy with repairs. No ETR can be given<br /> <br /> Regards<br /> <br /> Ismail Cassim<br /> <br /> -------------------------------------------</font></span></p> <p> </p> <p><span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Category : Mignite<br /> Description : </font></span></p> <p> </p> <p><span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">Good Morning</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">Please note that we are still down and Telkom did not contact us to come onsite and resolve this issue, also note that this is affecting everyone in the area. Please assist us in contacting Telkom as we have the SLA contract with you and not with Telkom.</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;"> </span></span> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">Good Morning</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;"> </span></span> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;">Please note that we are still down and Telkom did not contact us to come onsite and resolve this issue, also note that this is affecting everyone in the area. Please assist us in contacting Telkom as we have the SLA contract with you and not with Telkom.</span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: #44546a; font-family: 'Arial',sans-serif; font-size: 11pt;"> </span></span><span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Good day Andrew </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Please see the below upated from Telkom </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman"> </font></span><a href="mailto:***"><span style="mso-bookmark: _MailOriginal;"><u><font size="3" color="#0000ff" face="Times New Roman">***</font></u></span></a></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">*** 163BRK210416</font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Work order has been created, awaiting available technician to attend to the fault. </font></span></p> <p> <a href="mailto:***"><span style="mso-bookmark: _MailOriginal;"><u><font size="3" color="#0000ff" face="Times New Roman">***</font></u></span></a></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">*** 161BRK210416</font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Unable to get hold of client // C/P no longer works for MWEB // Client not ave on landline </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Condition deferred until: 22-Apr-2016 14:50:55 / Client unavailable </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Can you please confirm the contact details of the person on site.</font></span></p> <p> </p> <p><span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Katlego Dooka</font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Business Partner Support Agent</font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">T +***5 (Option 2)</font></span></p> <p> Good day Andrew </p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">We checked on the lines again after the ports were rest, the lines are still down. Because Telkom does not have a ref number on their side, we logged the lines with Telkom for them to investigate. </font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman"> </font></span><span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Katlego Dooka</font></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman">Business Partner Support Agent</font></span></p> <p> </p> <p> </p> <p><a href="http://www.ignite.co.za/"><span style="mso-bookmark: _MailOriginal;"><u><font size="3" color="#0000ff" face="Times New Roman">www.ignite.co.za</font></u></span></a></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: black;"><font size="3" face="Times New Roman">Good Morning,</font></span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: black;"><font size="3" face="Times New Roman"> </font></span></span><span style="mso-bookmark: _MailOriginal;"><span style="color: black;"><font size="3" face="Times New Roman">Urgently please log a call for the below client</font></span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><span style="color: black;"><font size="3" face="Times New Roman">They system is offline – Telephones and Internet.</font></span></span></p> <p> <span style="mso-bookmark: _MailOriginal;"><font size="3" color="#000000" face="Times New Roman"><img 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