Pathetic service from Mweb and CCD couriers

I Ordered Telkom Lte deal from Mweb on 24 June '22 (Account number ***5) and are so shocked and disappointed by their pathetic service. The courier from CCD couriers (CVXIS207449) didn't accept my proof of adress (the latest statement for an account that I have been RICA'd for from another service provider) on delivery 30 June.

Then the trouble started, the courier won't reschedule my order for another delivery because they have only one chance and need permission from Mweb and say they must charge me for another delivery although they agree that my documents was 100% fine. Mweb's whole communication system is set up in such a way that you can't reach any department except sales and accounts from where you must beg and explain your way to get to any other department. I first tried finding someone to get my ordered delivered for a few days then tried canceling the order to get refunded but the people at Mweb aren't into helping although they promise to do so and then transfer you into a black-hole of waiting until your airtime runs out. The cancelation department is the worst, they sympathize with your problems, say they will sort you out, then they say just hold on and then they send you into the black hole.

I haven't received any communication like email or phone call back from anyone to assist in resolving the matter or for cancelation.

I can't believe how a company can conduct business like this in a time when there are so many competitors and business is so tough. It is truly shocking.