Pathetic service from MWeb

App**** for MWeb fiber on the 20th of June 2020, line was installed by Vumatel on the 24th. As of date my account with MWeb is still not active. I tried calling them since the 26 of June when my router arrived and they just blame Vumatel for the reason my account is not active yet. I've spent more than 3 hours of airtime since the 26th already without getting the mater resolved yet. It sometimes takes up to 40 minutes for anyone to answer when I call MWeb.