pathetic service from mweb

this company doesn't even deserve 1 star! they made an error by creating 2 profiles for me. after 7 days of spending a lot of money to contact the contact centre and waiting for hours at a time to have my call answered I am still without fibre connect!!!!! yes, I have paid on Monday morning at 8am. it now Saturday and my query was escalated SEVERAL times!! to who I have no idea - maybe it is just a saying by there consultants to get rid of the customers. I was told on Monday 48 hrs I was told on Thursday 48 hrs and its Saturday today and again 48 hours - what does 48 hrs mean?????? Carmen Lombard and Ettiene Cloete and Carolyn Holgate your call centre gives bad service! they were emailed directly and Carmen was advised of the situation but to date not even a comeback call. What is going on!!! what service is this!! if you cannot handle the pressure of increase costumers THEN STOP ADVERTISING BECAUSE THAT IS WHEN YOU EXISTING CUSTOMERS SUFFER!!! I WANT AN ANSWER AND NOT IT WILL BE SORTED OUT IN 48 HRS!!! DONT GO WITH MWEB RATHER PAY EXTRA AND GO TO ANOTHER SERVICE PROVIDER....MWEB IS PATHETIC