Pathetic service from MWEB

Took a LTE package with MWEB. Was delivered to me on the 29th December. I was told it should be activated in 2 hours. A day passed and still not activated. I called the call centre and they said wait for another day and it should be activated. By the next day, it still was not activated. By then it was the 31st December, I called the call centre again and they transferred me to the activation department, I waited and waited for over 30 minutes and was then told that department closes at 11am. The next day was the 1st January and yes they were closed. Came to the 2nd January, i called the call centre yet again, they transferred me to the activation department again and I waited on the phone for just over 50 minutes and my call was not taken. I had to eventually cancel the call. It costed me money for calling them and nothing has been resolved. This is absolutely pathetic service from MWEB. Wonder if I put a stop on the debit order, it they will be happy with that. I will not recommend MWEB to anyone. I am absolutely disappointed and dissatisfied.