Pathetic service from MWeb

Signed up about 3 months ago got installed got the modem and no connection. Have wasted hours or airtime at my expense to find out whats the problem , begging for somesort of communication and still nothing. Every call every online querie and every email no 1 has called me. We have no fibre from day 1 and dont know when we will get connected but still being billed for a pathetic service that I am still waiting to active. I dont understand why a simple phone call or email to communicate whats the problem is so hard for a big company like mweb.