Pathetic service from MWEB

So, I've been with mweb for almost 10 years now... started out with adsl and 3 years ago moved to fibre with openserve through mweb... Couple of weeks ago, I decided to change from openserve to frogfoot, still through mweb since I was not satisfied with openserve service, pricing and quality. Called the mweb line and waited for 15-30 minutes to get through, just for someone to tell me that they need to talk to their manager and call back... Never got a call back... Nevertheless, I told myself, it will be better to do it online and apply for a new fibre line... Got a call a few days later with regards to installation and so far so good. BTW frogfoot contractors were super chill... A week later, I am still waiting for my new router since the one that I have is an old model that does not support the 5GHz bandwidth. Basically I am still getting 100 Mbps when I ordered 200 Mbps... Called technical, billing and marketing and they just referred me to each other after having on the line for more that 1 hour. Logged a query on their portal and got a reply the next day that apparently I never ordered the router. The following day, all of a sudden, the query section just disappeared...

Now, the cherry on the cake is... I am still being billed for the openServe account until August 2020... despite the fact, that it's a switch between service. Mweb, no reason given whatsoever. Do you seriously think this is reasonable MWEB? Your customer service has become pathetic... I remember when I started using Mweb 10 years ago and has awesome service. Please get back to me asap or I will have to look for another service and definitely shared my experience on social media for all to know.