Pathetic service from Mweb.

A few weeks ago I tried to connect my fibre to MWEB. After weeks of struggling and speaking to *********** technicians they could not connect me. Their passwords did not work, and the technician spent almost 3 hours on the phone and got nowhere. SO I CANCELLED THE CONTRACT. I was never connected. I had no internet connection for my business and could not use Internet banking either. Now they want a cancellation / installation / connection fee from me. *** ??? Are these people mad? How can anyone charge you for something you did not have ??? What is wrong with these idiots ? I have given back the router I was sent because it did not work. But they want money for nothing. Anyone who goes to MWEB for a fiber connection needs to have their heads read. You will get nowhere and end up being **********. At least they will try !!!