Pathetic service from mweb

On Tuesday 2020/10/20 i did an online application for a fibre package from mweb the package i chose was a promotional package which included 2 months free fibre.Thursday 2020/10/22 my line was installed so i contacted them to activate the line in which i also asked how the 2 months free is going to work since we are at the end of oct then i was told sorry you chose the wrong package( theres only one 10/10 to choose btw) so then they cancelled and recaprured my order and got an email saying my fibre is live and whithin 5days the first debit will go off my account now Friday (still no router either) i get an email saying my application has been rejected due to no coverage in my area even though im sitting with a line and a bill now so i spent 1hr + on the phone with no success the couriers apparently came to my house to deliver the router and no one was home according to them but my wife is a stay at home mom and she is at home the whole day.....mweb has the worst service that i dont even have yet