PATHETIC SERVICE FROM MWEB

I called mweb to have a Fibre line installed in my home on the 20th December 2018. They unfortunately could not assist until the 10th January 2019 which I accepted and scheduled the installation to take place on the 10th Jan 2pm. I then get another call before the 10th stating that the installation must be rescheduled. I found this unacceptable and advised the agent that arrangements had been made for someone to be available at my home for the installation. The agent advised it will will take place as scheduled. The installation took place as agreed on the 10th Jan. There had been an issue with the main connection and my line could not be activated. I have been patient and I have now run out of patience as it is the 17th January and my line is still down. Yesterday I call in once again and spoke to another agent who stated that the installation was not done correctly. I have spoken to Peter Lane, Bugle Mbakane, Oslo Mabato. This is absolutely pathetic