Pathetic service from MWEB
Receiving pathetic service from MWEB. They need to upgrade my line from 2 --- 4 Mbps. They can't get this right. Telkom called to day to install a new line???? On FB you can't get any proper feedback. Is there a person of MWEB who can sort out this?
Good day lourens-claassen
Thank you for taking the time to bring this to our attention.
As discussed with our client service representative, this matter has now been addressed.
We can confirm that the account has been upgraded and that the cancellation has been removed on the account.
We're truly sorry about the experience and will certainly address it internally.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Good day lourens-claassen
Thank you for taking the time to bring this to our attention.
As discussed with our client service representative, this matter has now been addressed.
We can confirm that the account has been upgraded and that the cancellation has been removed on the account.
We're truly sorry about the experience and will certainly address it internally.
Should you have any further queries, feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,