Pathetic Service From mweb

mweb was running a promotion on LTE-A for 55gig + 55gig for R549 plus a router. I thought let me get this as Fiber was not available in my area yet. I f I knew the issues I would have with this service provider, I would have stayed with Axxess as they are 10 times better than mweb in providing a service. My router got lightning damaged and I required a new sim card. This was a mission to get replace with also the same bad services I got now. It was an up and down with mweb to get the sim replaced it took a total of 4 hours on the phone with them to sort it out. Finally they got it right, well that is what i thought only to find out that they cancelled my contract of 55gig + 55gig and replaced it with a 55gig only contract. Now it is again calls to mweb where they keep you on the phone for more than an hour not talking not advising they looking in it just keep you hanging really pathetic service. If you respond to this please cancel my contract i am going back to Axxess. This service is utter pathetic and dont see it improving anytime soon.