Pathetic service from MWEB

<p>My MWEB Wifi router stopped working, would not switch on. Called MWEB support, they said tech support will only be able to call me in 3 days. After kicking up a fuss and asking for manager's names, tech support phones me back on the same day. They said sounds like a faulty router. As I have had the router for 20 months it is out of warranty (12 month warranty). I must call sales to buy a new router. I understand there is a 12 month warranty but does that mean I need to buy a new router for R500 every 2 years. They said no the routers should last much longer than that but because it is out of warranty, tough luck. To cancel my MWEB contract I need to give a months notice. So I must pay for another month with no wifi because of their faulty hardware. Pathetic.</p>