Pathetic service

I have been struggling with my internet connection for a few weeks now, The line keeps on disconnecting and then when it reconnects then it stays on for a few minutes and then it disconnects again, it has become very bad the last two weeks, I have had to use mobile data to do my work

I spoke to one of their agents on the 06th of December and he changed some settings, this did not work

I spoke to someone on Friday, he was busy helping me and then the line cut out, I tried calling after that, but I couldn't get through to the technical number

I called again today, an agent was in the middle of helping me when the line cut out again

The agents don't call back and I have tried calling technical support via a data connection and a normal connection, but it keeps on showing that the call ended.

I can't log a query using the app because it doesn't give me the option to select an problem

It is very frustrating to try and get help when it's so difficult to get assistance.

I cannot use my mobile data and then still pay for a service from MWEB that I am not receiving and then I have to struggle to get support when there is a problem

There complaints email doesn't work either