VM
Vanesce M
1 reviews | Active since Apr 2026
17 Apr 2026, 17:44
PATHETIC SERVICE
TERRIBLE TERRIBLE TERRIBLE SERVICE!!! My relocation was never logged. When they eventually logged my relocation I scheduled 5 appointments - NOBODY contacted me! After my 5th attempt to reschedule someone eventually came to install my router. Even though it's not a new router, I still had to wait for Mweb to activate it - they said it will take 24 - 48 hours to be activate. It's been MORE than 48hours and STILL NOTHING. Pathetic service. I've been a customer for 6 years and it's the biggest regret of my life!
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Mweb's replyOfficial
20 Apr 2026, 08:13Hi Vanesce, we understand how frustrating it is to go through multiple missed appointments, delays with your relocation, and then still be waiting beyond the expected activation time, especially after six years with Mweb. Your activation has already been escalated, and the Moving Team has followed up with Openserve to prioritise bringing your line online. With the router installed, activation on the provider’s side is the final step, and this is where the focus remains. This is receiving direct attention to move it forward without further delay. As soon as Openserve completes the activation, your connection should come online. If it doesn’t reflect immediately, restarting the router (power off for 30 seconds, then back on) will ensure it syncs correctly. The priority is to have your service fully active and stable as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 08:13
Official
Hi Vanesce, we understand how frustrating it is to go through multiple missed appointments, delays with your relocation, and then still be waiting beyond the expected activation time, especially after six years with Mweb. Your activation has already been escalated, and the Moving Team has followed up with Openserve to prioritise bringing your line online. With the router installed, activation on the provider’s side is the final step, and this is where the focus remains. This is receiving direct attention to move it forward without further delay. As soon as Openserve completes the activation, your connection should come online. If it doesn’t reflect immediately, restarting the router (power off for 30 seconds, then back on) will ensure it syncs correctly. The priority is to have your service fully active and stable as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team