1 reviews | Active since Jul 2022
Pathetic Service
Mweb's customer service is honestly DISGRACEFUL.
You sit in a customer care queue for OVER AN HOUR just waiting for someone to assist you. Then, when you FINALLY get through to a consultant after wasting more than an hour of your time, THEY HANG UP ON YOU.
How is this acceptable customer service?!
Your customers should not have to set aside half their day just to get basic assistance, only to be disconnected the moment they finally reach someone. It is beyond frustrating and completely disrespectful of people's time.
And then what? We are expected to join the queue AGAIN and wait another hour because your consultant couldn't be bothered to assist properly?
Absolutely pathetic.
If this is what Mweb considers “customer care”, then the term clearly means very little to them.
We are FED UP. Someone from Mweb needs to contact us and actually assist with our query. If this continues to be ignored, we will be escalating the matter further.
Do better, Mweb. Your paying customers deserve MUCH better than this.
We understand how frustrating it is to spend over an hour waiting for assistance, only to be disconnected once you reach a consultant. We recognise the impact this has on your time and the frustration of having to start the process again.Please send us a DM with your Mweb account details and the details of your query so we can look into this further and assist.Kind regards,
The Mweb Team
We understand how frustrating it is to spend over an hour waiting for assistance, only to be disconnected once you reach a consultant. We recognise the impact this has on your time and the frustration of having to start the process again.Please send us a DM with your Mweb account details and the details of your query so we can look into this further and assist.Kind regards,
The Mweb Team