Pathetic service

I app**** for a fiber line deal via a call with a salesman in start of September. I gave the lady clear instructions stating that I want to take a package out starting from October month as I've paid for my current WiFi I was using. She then continued saying okay that's fine and that all is in order. I then later in that same week received a new WiFi router from the company and thereafter an email saying it's active, of which I was confused. September 25, I gave Mweb a call regarding my package as to what is happening. I was then told that my account is suspended as I did not pay and therefore need to pay an Amount of R904 for a service I clearly told the lady that I only want active from the next month (October). Apparently my line was active from 4 September already of which I was not even told as well. I am not happy with the service from this sales team and now have to pay for a service I was not making use of. If I could rate this zero stars, I would do so!! Honestly pathetic!