SM
Sheran M
1 reviews | Active since May 2015
10 Mar 2026, 18:18
Pathetic service delivery
Poor service delivery
Every time I call the contact center it takes over 20mins to get to speak to someone. Is it that you are poorly staffed or is you agents not doing their job?
Your online or chat features give chatgpt responses that do not help at all.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
11 Mar 2026, 09:28Hi Sheran, thank you for your feedback regarding your experience with our contact centre and online support channels. We understand how frustrating long wait times and unhelpful responses can be, and we appreciate you bringing this to our attention. Your comments have been noted, and the relevant teams will review the service delivery and support processes to identify areas for improvement. While this does not immediately resolve the wait times, your feedback is important in helping us enhance the overall experience for our customers. U^Thank you for taking the time to share your concerns.
Mweb's reply11 Mar 2026, 09:28
Official
Hi Sheran, thank you for your feedback regarding your experience with our contact centre and online support channels. We understand how frustrating long wait times and unhelpful responses can be, and we appreciate you bringing this to our attention. Your comments have been noted, and the relevant teams will review the service delivery and support processes to identify areas for improvement. While this does not immediately resolve the wait times, your feedback is important in helping us enhance the overall experience for our customers. U^Thank you for taking the time to share your concerns.