Pathetic Service

Recently signed up with MWEB online.. We currently have a LTE line with Telkom but are not happy with the speed therefore we wanted an additional 8mb ADSL line with MWEB as they came highly recommended. Signed up online last week Wednesday.. Still waiting to be activated but they already billed us a pro rata for April as well the bill for May. We can't even utilize the service? A person waits forever to get through to their call centre only to be cut off every time.. What kind of service is this??!! How can we be debited for a service that's not even active! There's no way of contacting them! Is this how MWEB treats new clients