Pathetic Service-Can't get through to the call centre

Mweb is the worst network provider.

The calls take forever to get answered and when a representative answers, the call gets cut. I have dialed numerous times and the one time code can proof the time I called today, 2 March 2026. After numerous calls of holding on only for the call to drop, I am now number 9 on the another call.

They really need to employ more agents as this is just pathetic to be waiting to speak to a representative for soo long. This is always the situation and I have complained before but it's nothing is done to improve the time it takes for the calls to get answered. Who has airtime to hold on the damn phone for soo long?

The Mweb App is just as useless. I tried the Live Chat which gives an error to update the App. I tried to update the App, it gives another error. It's 2026, Mweb just doesn't provide a convenient platform for customers to get through to a representative.

I just can't get to anyone in accounts or sales to assist to downgrade or cancel my contract.

You will regret taking a contract with Mweb. Dave yourself the frustration and check which network provider provides a better service.