Pathetic service - CAN NEVER GET HOLD OF THEM

ABOLUTELY PATETHIC CUSTOMER SERVICE. Why do you even have a call centre if you never answer or the line keeps dropping? Your staff has no customer service skills and lack basic soft skills. All I'm trying to do a make a simple payment with a different card and the app has issues so now I'm forced to call. Been trying to do this for the past 3 hours and keep getting put on hold or transferred and then cut off. Invest in customer service training or even just go onto youtube, it's free! I've never heard of a call centre who is not able to make outbound calls especially after the customer complaints about being cut off multiple times. Cancelling my contract as soon as possible and changing providers. I would NEVER recommend MWEB to anybody