Pathetic service

I made application to have fibre installed. This was completed within 2 days of application. I then had to call and find out what about the router to be told that it was not on the list. The best is that they made the list. It is now my 3rd week of waiting to get operational as my service is still not connect and i am still waiting for a user name and password. I have spent approximately 5 hours on phone calls to get this sorted out. I know the music by heart and the options by heart. Yet still have no resolution. I regret making application with MWEB. You get toldand transfered to sales but they never answer. Kept my phone on speaker for one solid hour. I am now a desperate so called customer.