PATHETIC SERVICE - Billed twice from signing up BUT NO CONNECTIVITY YET!!!!!

I app**** for fiber with Mweb on 19 June 2020. It is now more than a month and I still have no connectivity. I have been billed twice already, pro-rata for July and for August. When you phone them, which I have done numerous times, the minimum holding time is 10 - 15 minutes. Some calls get cut and their CALL ME BACK service can't be called a service, because nobody calls you back. I have also spent two calls with their technical department, each between 50 minutes to an hour. This is absolutely RIDICULOUS AND UNACCEPTABLE! I am also unsuccessful to try and cancel my month to month service with their billing department, because if they are not offline, you just don't get through and when you do, as mentioned earlier, the call drops or gets cut. The month to month is also FALSE ADVERTISING, because when you sign up and get your confirmation email, the fine print only then says it is actually a binding 12month contact - because if you want to cancel for example because of their pathetic service or if you move you have to pay R 1750!! AVOID AVOID AVOID them as far as you can to save yourself this agony!!!!!!!!!!!!!