Pathetic service!

So this review is for both vuma and mweb! May I just start by saying what pathetic service you guys provide. So basically my line for fibre was installed on the 19.03 which went well. The guys said that the next day someone from mweb would come out to activate the line. On the 20th a guy came and activated the line and told us to give it an hour and I will be connected. Tried after an hour and it didn't even pick up the Wi-Fi network ssid. So we left it and checked again on the 21st still nothing yet all the lights were yellow/green .. So we called technical support on the 21st only for them to tell us vuma activated It on the wrong property..the agent said its just an admin issue and thIs can be resolved on the back end and will be sorted by COB Monday.. We even said Monday is a public holiday and the agent said no stress they're still open. So that's fine ..we check in on Monday and guess what? They're closed.. So we wait and callback the next day.. Again the agent says OK it's with vuma it will be escalated. Please note this is after being transferred from one dept to the next almost 5 times and having to explain this God damn ridiculous story everytime! Resolve the ****** issue I paid you guys way before installation and u debit me the difference with no hassle so sort this stuff out! Stop saying oh escalated and the next person says no ticket logged. I've called every day since and absolutely no help at all! Apart from the usual oh it's escalated bye.. Call me on ***