pathetic service

I've been a customer for 20 years and I had a problem with the debit order .I went and paid directly on mweb portal.the wifi was disconnected for 10 days costing my family thousand of rands in data and eventhough I sent them a sms proof of payment to check on their statement for the payment they refused to connect me.today within 5 min after I had to ask absa to send me a pop and I sent it to mweb they connected the wifi within 5 minutes. why could they not find the payment on there bank statements like every one else instead of giving me the run around. pathetic service and *********** people to talk to.very very disappointed