Pathetic service

A consultant called me on the 16th or 17th of Jan i advised that i have just moved into a complex and apparently the previous tenant had WIFI, i was advised that the previous tenant needs to cancel 2 - 3 days before they vacate as the it takes this long for her to be removed from the system, im now being told that it will only be cancelled with the previous tenant by the 28th Feb, i have called and even tried applying again this needs to be resolved urgently, im already a week in the place and still no WIFI..

My ID number is ***, please can someone call me to sort this out or tell me to get another service provider????