Pathetic Service and Poor Customer Feedback

I app**** for fibre and was given incorrect information ,I app**** for a deal which offered free installation and router.. upon receiving my bill of which I was then charged for the installation and router and when I called in to find out what's going on I was advised that they will investigate and call me back.. I then received a message saying my account is overdue, I then called again to which I was told they will investigate again and call me back, I'm still waiting for the call back, my account was disconnected and when I called today I was advised that they will investigate and get back to me.. what ******* service is this... pathetic... I've had to call several times to try and pay my account and find out what's going on and all I get is they investigating.. how do you Mweb treat your clients like this.. you offer a service.. provide it!!!!!