Pathetic service and no info provided

I signed up with Mweb to use fibre in December 2017 . Their offering at the time was with free installation and a free router.

At the time I selected the 40mb 1000GB package.

Yesterday I called in wanting to upgrade my line to 100mb uncapped. I was then informed that the router which was supp**** to me by mweb was not compatible with 100mb. The maximum speed I would get over the wifi using the Zyxel router was 40mb.

I find this disgusting and unacceptable that you provide me with something that is not compatible with all fibre options. Also this was not once communicated to me.

Mweb is really taking 100 steps back with their pathetic service.

I cant wait for the 12 months to complete so that I can move to a service provider that really looks at the clients every need.