TN
Tameran N
1 reviews | Active since Oct 2020
15 May 2026, 09:43
Pathetic service and internet speed
Worst most pathetic service ever I am paying for a solid fibre connection but my fibre seems to be down 90% of the day.
Prices are increasing frequently but no service what so ever.
I have been trying to contact the call centre with no luck.
The service is horrific and internet speed is evan worse, if there was a zero rating thats what they would qualify for.
I pay for a specific plan and fibre speed but get not evan half that.
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Replies (1)
Mweb's replyOfficial
15 May 2026, 10:13Hi Tameran,
Paying for a fibre service and then experiencing frequent downtime and speeds far below what you’re subscribed to is understandably upsetting, especially when you rely on the connection daily and support has been difficult to reach. This is not the experience we want for our clients, and we understand why this situation has left you feeling frustrated and disappointed.
We’ve checked on our side and have performed a GPON provision (line refresh) to address any underlying issues that may not be immediately visible. Please restart your router and monitor the connection once it comes back online. For accurate testing, we also recommend testing with only one device connected, as multiple connected devices can sometimes impact perceived speeds.
If the connection remains unstable after the restart, please let us know what you’re seeing.
If you still need assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll be happy to continue assisting.
Kind regards,
Mweb Team
Paying for a fibre service and then experiencing frequent downtime and speeds far below what you’re subscribed to is understandably upsetting, especially when you rely on the connection daily and support has been difficult to reach. This is not the experience we want for our clients, and we understand why this situation has left you feeling frustrated and disappointed.
We’ve checked on our side and have performed a GPON provision (line refresh) to address any underlying issues that may not be immediately visible. Please restart your router and monitor the connection once it comes back online. For accurate testing, we also recommend testing with only one device connected, as multiple connected devices can sometimes impact perceived speeds.
If the connection remains unstable after the restart, please let us know what you’re seeing.
If you still need assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll be happy to continue assisting.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 10:13
Official
Hi Tameran,
Paying for a fibre service and then experiencing frequent downtime and speeds far below what you’re subscribed to is understandably upsetting, especially when you rely on the connection daily and support has been difficult to reach. This is not the experience we want for our clients, and we understand why this situation has left you feeling frustrated and disappointed.
We’ve checked on our side and have performed a GPON provision (line refresh) to address any underlying issues that may not be immediately visible. Please restart your router and monitor the connection once it comes back online. For accurate testing, we also recommend testing with only one device connected, as multiple connected devices can sometimes impact perceived speeds.
If the connection remains unstable after the restart, please let us know what you’re seeing.
If you still need assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll be happy to continue assisting.
Kind regards,
Mweb Team
Paying for a fibre service and then experiencing frequent downtime and speeds far below what you’re subscribed to is understandably upsetting, especially when you rely on the connection daily and support has been difficult to reach. This is not the experience we want for our clients, and we understand why this situation has left you feeling frustrated and disappointed.
We’ve checked on our side and have performed a GPON provision (line refresh) to address any underlying issues that may not be immediately visible. Please restart your router and monitor the connection once it comes back online. For accurate testing, we also recommend testing with only one device connected, as multiple connected devices can sometimes impact perceived speeds.
If the connection remains unstable after the restart, please let us know what you’re seeing.
If you still need assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll be happy to continue assisting.
Kind regards,
Mweb Team